Frequently asked questions
BOOKING & DELIVERY
When will I see the delivery option during booking?
The delivery option appears during checkout before you enter your personal information. You’ll add your delivery address and any special instructions before payment confirmation.
What time will my rentals be delivered and picked up?
We deliver between 5am and 8am on your rental start date (guaranteed by 8am). Pickups happen between 5pm and 8pm on your rental end date. Have your gear ready by 5pm at the same location.
My hotel check-in isn't until 3pm. Can you still deliver in the morning?
Most hotels and Airbnbs are happy to accept early deliveries. We recommend confirming with your host before booking. If that doesn’t work, choose the day after check-in as your rental start date, or contact us to arrange an alternate time. We’ll do our best to accommodate, but can’t guarantee deliveries outside our normal windows.
How does contactless delivery work?
We drop your gear at your specified location and text you a photo confirmation once it’s delivered. Same process for pickup. No need to be present or wait around.
I don't see my town listed. Do you deliver there?
Reach out to us directly. We’re always evaluating where to expand and will do our best to accommodate requests outside our current delivery area.
Do you deliver to hotels, condos, and beach houses?
Yes. We deliver to hotels, Airbnbs, beach houses, condos, and vacation rentals throughout our service area.
What if my order is under $100?
No problem. Orders under $100 have a flat $15 delivery fee (charged separately after booking). Orders over $100 get free delivery and pickup.
Can I pick up in-store instead of delivery?
Absolutely. You can pick up rentals at our Brick location (660 Mantoloking Rd) after 8am on your rental start date. Returns are due by 5pm on your end date.
Can I pick up at your store and have you pick it up from my rental, or vice versa?
Yes. Just note this in your booking or give us a call. We’re flexible.
RENTAL TERMS & PRICING
How do you define a rental "day"?
A rental day runs from 8am to 5pm. So a 1-day rental starts at 8am and ends at 5pm that same day. A 7-day rental would start at 8am on Sunday and end at 5pm the following Saturday.
What's your cancellation policy?
Cancel at least 7 days before your rental start date for a full refund. Cancellations made less than 7 days out are non-refundable.
What if it rains during my rental period?
Rentals are non-refundable due to weather. We recommend checking the forecast before booking and adjusting your dates if needed.
Can I extend my rental if I decide to stay longer?
Yes. Contact us as soon as possible and we’ll adjust your rental period based on availability. We’ll charge the difference for the additional days.
Can I rent for longer than a month?
Absolutely. Contact us for a custom quote on extended rentals over 30 days.
Do you offer discounts for large groups or events?
Yes. Call, text, or email us with details about your group size and we’ll work out pricing.
EQUIPMENT & SAFETY
What's included with bike rentals?
Every bike comes with a helmet and combination lock. Kids’ bikes and baby seat attachments are also available.
Do I need to wear a helmet?
New Jersey law requires helmets for riders under 17. We provide helmets with every bike rental and strongly recommend everyone wears one.
What sizes and types of bikes do you have?
We rent 26″ cruisers (step-over and step-through frames), 20″ kids’ cruisers, and bikes with baby seat attachments. Check our Bike Rentals page for height recommendations.
Do you rent training wheel bikes or bikes for very young kids?
Our smallest bikes are 20″ cruisers, best for kids roughly 6-11 years old. We don’t currently offer bikes with training wheels.
What if something breaks or gets damaged during my rental?
Contact us immediately if equipment is damaged. Normal wear and tear is expected, but you’re responsible for damage due to misuse or negligence.
What if my rental items get lost or stolen?
You’re responsible for all rented equipment. We provide locks for bikes. Keep beach gear secured when not in use. You’ll be charged for lost or stolen items.
Do I need to clean the bikes or beach gear before returning them?
No need. A quick shake-out of sand is appreciated, but we clean everything between rentals.
STORE HOURS & AVAILABILITY
Are you open year-round?
Our storefront is open Memorial Day Weekend through Labor Day Weekend (8am-5pm daily). We always accept walk-ins, but since we do sell out during peak weeks and may be out doing deliveries, we recommend giving us a call or text before stopping by. Off-season deliveries and pickups are available year-round by appointment. Just call, text, or email us.
How far in advance should I book?
The earlier, the better. We do sell out during peak weeks and recommend locking in your reservation as soon as possible. You can always check availability on our website, as our inventory is live, or give us a call! Same-day requests are harder to accommodate, but we always do our best to make it work – just call us for same-day service.
Is equipment available on a first-come, first-served basis?
Once you book online, your equipment is reserved. No worries about availability if you’ve completed a reservation.